How would you rate your organization’s overall relationship with your tenants?
results breakdown
The survey results indicate that the organization has a strong and positive relationship with its tenants. Of the 38 respondents, 22 (57.9%) rated the relationship as very good, while 13 (34.2%) rated it as good. The remaining three respondents (7.9%) rated the relationship as fair, and no respondents rated it as poor or very poor. Overall, 92.1% of respondents reported a good or very good relationship with tenants, suggesting a high level of satisfaction with existing tenant relations.
From a qualitative perspective, these findings suggest that the organization has established a solid foundation for maintaining positive relationships with tenants. This may reflect effective communication, mutual respect, and a commitment to addressing tenant needs. However, the three fair ratings indicate that there may still be opportunities to strengthen certain relationships and improve the overall tenant experience. Moving forward, the organization should continue to encourage open communication, address concerns proactively, and seek regular feedback from tenants to maintain these positive relationships and identify areas for improvement.
How confident are you that tenant concerns and complaints are being addressed appropriately and in a timely manner?
Results Breakdown
The survey results demonstrate a high level of confidence in how tenant concerns and complaints are being handled. Of the 38 respondents, 21 (55.3%) reported being very confident, while 15 (39.5%) reported being confident. The remaining two respondents (5.3%) were somewhat confident, and none indicated that they were not very confident or not at all confident. In total, 94.7% of respondents expressed confidence in the organization’s ability to address tenant concerns appropriately and in a timely manner.
Qualitatively, these results suggest that respondents generally trust the organization’s approach to managing tenant complaints and resolving issues. This is a positive indication that current practices are viewed favourably. However, the two somewhat confident responses suggest that there may be opportunities to improve consistency, communication, or follow-up when concerns are raised. To maintain this level of confidence, the organization should continue monitoring response and resolution times, keeping tenants informed of progress, and ensuring that concerns are followed through to completion. Collecting feedback after complaints have been resolved would also help determine whether tenants are satisfied with the outcomes.
How familiar are you with the role of the Tenant-Landlord Relations Office and the support it provides to tenants and landlords?
Results Breakdown
The survey results indicate that respondents have varying levels of familiarity with the Tenant-Landlord Relations Office. Of the 38 respondents, five (13.2%) reported being very familiar with the office, while 15 (39.5%) reported being familiar. Ten respondents (26.3%) were somewhat familiar, six (15.8%) were not very familiar, and two (5.3%) were not at all familiar. Combined, 52.6% of respondents reported being familiar or very familiar with the office, while 47.4% indicated that their knowledge was limited or that they were unfamiliar with its role and services.
From a qualitative perspective, this represents the clearest opportunity for improvement among the three survey questions. Although more than half of respondents have a good understanding of the office, nearly half may benefit from additional information about its responsibilities and the support it offers to tenants and landlords. Limited awareness could make it more difficult for individuals to identify the appropriate resources when seeking assistance with tenant-landlord concerns. To address this gap, the organization could improve communication through information sessions, newsletters, staff briefings, and written materials explaining the office’s role, available services, and contact procedures. Increasing awareness could help ensure that tenants and landlords understand where to turn for guidance and support when needed.